Council Knowledge Assistant
Challenge it solves
Residents often know their question but not which council page, policy, form or team contains the answer.
How it works
- Turns council-selected webpages, policies, plans, forms and documents into clear answers with visible sources.
- Keeps resident-facing knowledge separate from any independently secured staff experience and shows what people cannot find.
Best suited for
- Local councils and public authorities improving resident self-service.
- Planning, waste, environment, permits and customer-service teams.
Why organisations choose it
- Helps reduce repetitive information enquiries while preserving human judgement.
- Provides useful self-service outside council opening hours.
- Shows which content is unsupported, conflicting or due for review.
- Supports a managed knowledge service for public and optional internal council use.