Answers, guardrails, next steps

Most teams ship a proof-of-concept in under four weeks. Import your knowledge, configure guardrails, and embed the agent - our team provides templates for testing and rollout.

Deploy on your website, Slack, Microsoft Teams, WhatsApp, SMS, and Facebook Messenger. You can manage all channels from one console.

Yes. Agents offer one-click handoff to live chat with transcript context so humans pick up seamlessly.

Upload PDFs, docs, and spreadsheets or connect sources like Confluence, Zendesk, and SharePoint. Scheduled syncs keep answers fresh and every response cites its source.

The no-code builder lets you set tone presets, fallback behaviour, escalation paths, and confidence thresholds per channel, without engineering support.

Native integrations include HubSpot, Salesforce, Zendesk, Intercom, Jira Service Management, Shopify, Slack, and Microsoft Teams. Additional connections are available via webhooks and API.

Pricing is usage-based with Growth as the entry point for every customer. Enterprise adds compliance guardrails when you need SSO, SLAs, or data residency controls.

Yes. We recommend a pilot so you can measure deflection, conversions, and CSAT before scaling. Pilots include onboarding support and analytics templates.

Data is encrypted in transit and at rest. Choose between regional hosting or on-prem options to meet residency requirements.

Confidence thresholds, grounding enforcement, and human review workflows prevent unsupported answers. Out-of-policy topics automatically escalate.

Every interaction is logged with citations, redactions, and escalation history so compliance teams can audit quickly.

For quick tasks, many customers prefer speed. 51% are fine with bots for immediate service (zendesk.com). Waybeam escalates smoothly when a human is needed.

Data stays in your control: no training of public models, encryption in transit/at rest, and on-prem/private cloud options. Configure redaction and access policies that align to your governance.

Waybeam is grounded in your content and uses modern language AI, handling broader questions accurately. Iterate quickly without rigid scripts.

Use confidence thresholds, safe fallbacks, tone controls, and logs. The assistant only answers from approved sources; otherwise it escalates or defers.

Light lift implementation: start in weeks with managed setup, linked connectors, and Waybeam’s implementation support. Offload routine queries immediately.

Measure labour savings, conversion lift, and satisfaction gains. Many see positive ROI within months; IDC–Microsoft cited ~250% ROI for gen-AI initiatives (microsoft.com).

Studies have recorded ~20–23% conversion lifts when assistants guide shoppers with instant answers - for example, glassix.com reported a 23% lift after rolling out conversational assistants.

Vodafone documented a 70% reduction in cost-per-chat after its virtual agent began handling routine inquiries, leaving humans for escalations (medium.com report).

75% of consumers now expect 24/7 assistance (document360.com). Waybeam’s always-on agents cover late-night and global audiences without staffing spikes.

Deployments that pair grounding with rapid responses have reported up to 40% CSAT improvements (medium.com). Waybeam cites sources in every reply to maintain trust.

51% of consumers prefer bots for immediate answers (zendesk.com). Waybeam still offers instant human escalations for complex or sensitive cases.

IDC and Microsoft research cited an average 250% ROI from generative AI initiatives. Teams using Waybeam measure deflection, conversion assists, and CSAT to prove outcomes quickly.