How Waybeam works
Share your content, let our team configure guardrails, and deploy across channels with clear analytics - while your people stay in control.
Why teams choose our managed delivery
You bring the knowledge and objectives; we do the heavy lifting. Our specialists prepare your content, configure guardrails, and deploy across channels while you preview, approve, and measure impact.
Share your content
Provide the documents, knowledge-base articles, ticket history, and product docs you want the assistant to use. Our team ingests and normalises the material for high‑quality answers.
- Send files and links directly to our team; we handle preparation and ingestion.
- Optionally link connectors to your systems (knowledge, chat, ticketing, CRM) as part of the rollout.
- We apply data handling practices that respect your internal access and retention policies.
We configure the assistant
Waybeam specialists set tone, escalation rules, fallback behaviour, confidence thresholds, and languages so responses match your brand and risk posture.
- Persona, tone, and language settings aligned to your audiences.
- Escalation and automation rules for handoffs, CRM updates, or ticket creation.
- Private pilot environment where stakeholders review and approve behaviour before go‑live.
Launch, measure, improve
We deploy across your channels and provide analytics so you can iterate with confidence.
- Deploy via script tag, widget, or linked connectors to chat and messaging channels.
- Track resolution, deflection, CSAT, and conversion assists in a real‑time dashboard.
- We incorporate feedback, publish updates, and help you prove ROI to stakeholders.
Path to success
A proven five-step loop keeps every rollout focused on measurable outcomes while your team stays in control.
- 1
Interest
Spot the use case, champions, and success metrics that matter most to your team.
- 2
Contact us
Meet with Waybeam to align on personas, languages, compliance needs, and timelines.
- 3
Specify docs & APIs
Share the content, workflows, and system actions your agent should ground and execute.
- 4
Build & integrate
Co-design the pilot, configure guardrails, and connect your channels plus custom extensions.
- 5
Measure & improve
Track analytics, gather feedback, and iterate on personas and playbooks to scale impact.
Launch with confidence
We support your rollout with implementation playbooks, analytics templates, and ongoing optimisation. Confident teams see faster resolution times and clearer ROI.
Contact
Let’s make your agents live
Share your goals, connect a dataset, or request a guided pilot. A member of the Waybeam team will respond within one business day.
Need something specific?
- • Pilot scope, pricing, or legal review
- • Product and security deep dives
- • Help rolling out to sales, support, or operations
Prefer email? Reach us at contact@waybeam.ai.