Strategic partner gap
Waybeam's site talked about speed and governance but not the consulting muscle EU buyers expect. This page reframes the brand as the team that guides AI agent rollouts end-to-end.
Consulting
AI Agent Consulting - We Build Agents That Deliver Real Work, Not Just Conversations
Launch content-grounded AI assistants with governance baked in. We co-design pilots, deploy them in weeks, and leave you with the playbooks to scale across sales, support, and operations.
66%
of companies see higher productivity after shipping AI agents
Source: pwc.com
73%
of execs say governed agents are this year's competitive edge
Source: pwc.com
83%
of employees want AI to elevate - not replace - their work
Source: blog.workday.com
research insights
Important moments from the consulting research
We translated gaps, differentiators, and EU buyer expectations into the structure of this page so stakeholders instantly see what matters.
European trust mandate
Regulated EU/UK teams need proof of GDPR-ready hosting, DPIA support, and human-in-the-loop guardrails. We lead with those controls across the copy and CTA.
Outcome-first storytelling
Research calls for specific ROI stats instead of hype. Every section cites adoption data, deflection rates, or lead lifts sourced from pwc.com, blog.workday.com, and microsoft.com.
Multi-team blueprint
Customers don't want point-solution bots. We show how pilots scale across sales, support, education, retail, compliance, and IT using one governed platform.
Outcomes
Key benefits Waybeam delivers
Grounded in pwc.com, blog.workday.com, and microsoft.com research plus hands-on pilots.
Productivity boost
Teams running content-grounded agents complete more work with smaller squads - 66% of companies reported measurable productivity gains within months (pwc.com).
Cost & decision speed
57% of adopters cut costs while 55% make faster calls when agents gather insights and escalate only when needed (pwc.com).
Competitive edge
73% of executives believe AI agents will separate winners from laggards this year, especially where compliance and multilingual reach matter (pwc.com).
Employee experience
83% of workers say AI unlocks more meaningful work when it handles repeat Q&A and data entry, letting people focus on strategy (blog.workday.com).
How it works
Agents tailored to your data, tools, and guardrails
Modern AI agents aren’t glorified chatbots - they plan next steps, cite knowledge, and execute approved actions.
No-code customization
Launch assistants by answering guided prompts or dragging approved flows - no bespoke engineering sprints required (ampcome.com).
Natural training
Define roles in plain language, upload policies, and let the agent plan next steps while staying grounded in cited data (ibm.com).
Data integration
Securely connect CRMs, calendars, ticketing tools, and proprietary databases so agents always work from live company context (microsoft.com).
Multichannel deployment
Embed on the web, in chat, kiosks, or voice surfaces - the same governed brains handle sales, support, and operations 24/7 (microsoft.com).
Workflow diagram
A live depiction of the Waybeam agent orchestrating email, calendar, CRM, document, and database actions with guardrail shields and citation callouts.
Approach
From pilot to scaled programme
A transparent five-phase engagement that balances speed, compliance, and enablement.
Phase 01
Discovery & strategy
Week 0-1- Map use cases, KPIs, and guardrails with support, sales, IT, and compliance stakeholders.
- Audit knowledge bases and decide which data sources fuel the first pilot.
- Produce an AI Agent Blueprint with scope, risks, and approval path.
- Review available content, set data boundaries, and confirm we avoid storing personal data unless it’s absolutely required for the chosen workflow.
Phase 02
Rapid pilot
Weeks 2-4- Ingest curated docs, configure persona + tone, and wire a first backend integration.
- Launch a sandbox so your reviewers can test responses with citations.
- Tune escalations, confidence thresholds, and audit logging.
Phase 03
Governed launch
Week 5- Soft-launch on a focused surface (e.g. after-hours web chat or internal helpdesk).
- Train your owners on dashboards, moderation controls, and DPIA-ready documentation.
- Track sentiment and escalate uncertain queries to humans automatically.
Phase 04
Measure & iterate
Weeks 6-8- Review weekly transcripts, deflection rates, and conversion metrics in shared scorecards.
- Expand content coverage, tweak guardrails, and automate new workflows with approvals.
- Transfer playbooks so your team can manage ongoing improvements independently.
Phase 05
Scale across teams
Month 3+- Clone the proven pattern for sales, support, HR, or field ops with localized personas.
- Roll out multilingual coverage and track EU market-by-market impact.
- Offer ongoing advisory or quarterly governance reviews based on your needs.
Trust & compliance
Designed for EU governance from day one
We co-write DPIAs, set retention windows, and keep every answer traceable so your legal, risk, and IT teams stay in control.
A split-screen UI showing toggles for PII redaction, retention timeline, zero-trust access policies, plus a live log of agent actions - styled like Waybeam's interface.
Data residency & privacy
Run the stack on EU or in-country hosting. Enforce auto-redaction, retention windows, and consent messaging aligned to GDPR & upcoming AI Act expectations.
Audit-ready operations
Every answer links to its source and every action (ticket creation, CRM update) is logged, giving compliance teams instant evidence for DPIA packs.
Security controls
Encryption at rest/in transit, zero-trust access controls, and optional on-prem deployments satisfy enterprise checklists.
Responsible AI
Human-in-the-loop workflows, bias reviews on uploaded data, escalation failsafes, and transparent messaging keep agents aligned with Trustworthy AI principles.
Working together
A collaborative operating model
We embed with your teams rather than drop PDFs.
- Joint squad: we set up a blended team with your sales/support ops, IT security, and compliance so every gatekeeper has a voice from day one.
- Transparent build: open workshops, live QA rooms, and shared dashboards show exactly how the agent behaves before go-live.
- Enablement-first: we train your owners on tuning content, reviewing analytics, and running safe experiments so you avoid vendor lock-in.
- Integration partnership: Waybeam engineers pair with your developers to connect CRMs, ITSM, or custom APIs inside approved change windows.
Vision & future impact
AI agents already reshape frontline work. The next wave emphasises multi-agent ecosystems, continuous planning, and humans steering higher-level strategy.
Multi-agent ecosystems
Expect specialised agents to collaborate - support triages, inventory bots check stock, and sales concierge agents sync notes - so workflows stay live around the clock (blog.workday.com).
Continuous planning
Budgeting, reviews, and QA move from quarterly cycles to rolling AI-assisted cadences, helping teams pivot using real-time signals (blog.workday.com).
Human oversight at scale
Governed analytics and DPIA-ready logs keep humans accountable even as agents handle more of the repetitive, data-heavy work (pwc.com).
Multiple AI holograms collaborating with humans around a conference table, symbolising multi-agent teamwork and oversight.
Catalogue
Sample AI agents we can ship
Pick one to start - our blueprint lets you reuse governance, analytics, and automations across the rest.
Website lead qualifier
Problem: After-hours visitors leave unaddressed and pipeline stalls.
Team: Marketing & sales teams
Data: Product pages, pricing FAQs, case studies
Actions: Capture contact info, schedule meetings, log to CRM
Guardrails: No custom quotes, escalates sensitive pricing questions.
KPIs: +20% qualified leads, faster pipeline alerts
E-commerce product guide
Problem: Shoppers need instant compatibility, sizing, and stock info.
Team: E-commerce ops & CX
Data: Catalogue DB, inventory feeds, policies
Actions: Check stock, add to cart, start returns
Guardrails: No payment handling, escalates uncertain inventory responses.
KPIs: Higher conversion & CSAT, lower abandonment
Support troubleshooter
Problem: Tier-1 agents drown in repetitive diagnostics.
Team: Customer support & engineering
Data: KB articles, runbooks, ticket history
Actions: Collect logs, walk through fixes, create tickets
Guardrails: Never shares unsafe steps, escalates complex cases.
KPIs: 30-45% deflection, faster MTTR
IT helpdesk assistant
Problem: Employees wait hours for VPN/password help.
Team: Internal IT
Data: IT policies, device inventories, AD
Actions: Trigger password resets, log tickets, check access
Guardrails: Secondary verification before sensitive changes.
KPIs: Lower ticket volume, higher employee NPS
HR onboarding partner
Problem: New hires ask repetitive policy questions.
Team: HR & L&D
Data: Handbooks, onboarding checklists
Actions: Guide tasks, schedule orientation, submit PTO
Guardrails: No legal advice, routes sensitive cases to HR.
KPIs: Faster onboarding completion, consistent answers
Education & training coach
Problem: Learners struggle outside live sessions.
Team: Students & training admins
Data: Course materials, LMS announcements
Actions: Answer syllabus questions, send reminders, flag risk
Guardrails: Blocks cheating, routes wellbeing concerns.
KPIs: Higher completion, better engagement
In-store digital concierge
Problem: Retail shoppers can’t always find staff for answers.
Team: Store associates & CX
Data: Store inventory, maps, promos
Actions: Check availability, ping associates, add to cart
Guardrails: No payments, respects privacy on shared kiosks.
KPIs: More assisted sales, shorter wait times
Internal knowledge base
Problem: Staff waste time hunting policies across wikis.
Team: All employees
Data: SharePoint, Confluence, SOPs
Actions: Retrieve snippets, link to forms, route unanswered
Guardrails: Role-based visibility limits sensitive info.
KPIs: Higher self-service rate, reduced email backlogs
Field service coach
Problem: Technicians need hands-free support onsite.
Team: Field engineers & ops
Data: Manuals, incident logs, inventory
Actions: Guide steps, log updates, order parts
Guardrails: Safety prompts enforced, escalates unclear steps.
KPIs: Higher first-time fix, fewer safety incidents
Compliance & audit aide
Problem: Reg teams answer endless GDPR/Audit questions.
Team: Risk, legal, project leads
Data: Policies, prior findings, regulations
Actions: Quote policies, link evidence, log advice
Guardrails: No bespoke legal opinions, flags sensitive asks.
KPIs: Faster reviews, consistent guidance
Next steps
Tell us about your initiative
Share a quick brief using the form. You can also email contact@waybeam.ai or call us into your next internal workshop - we usually reply within one business day.
- • Invite IT/security so we can fast-track trust questions.
- • Ask about a no-obligation pilot proposal tailored to your stack.
- • Request security whitepapers or DPIA templates in the follow-up email.
FAQ
Answers for your stakeholders
Share these with colleagues who want clarity before green-lighting the engagement.
How does consulting relate to the Waybeam platform?
You get both. Our team configures the Waybeam platform, integrates it with your stack, and trains your team - so you’re not left stitching tools together solo.
We already have an AI or IT team - how do you collaborate?
We pair with your experts, co-build integrations, and hand over playbooks. Think of us as the retrieval-based agent specialists who accelerate your roadmap without stepping on toes.
Can you support GDPR reviews and security questionnaires?
Yes. We sign DPAs, provide architecture docs, help with DPIAs, and configure retention + consent exactly how your legal team expects.
How long do engagements take and how do you price them?
Pilots typically run 8-10 weeks with flat-rate pricing. From there we can support on a retainer, time & materials basis, or enable your team to run with it solo.
Will the agents integrate with our CRMs, ticketing systems, or custom apps?
Absolutely. We have native connectors for Salesforce, HubSpot, Zendesk, ServiceNow, and build secure API hooks for bespoke systems.