Balakun by Waybeam

Turn website conversations into purchases and lead qualification pipeline

Balakun is Waybeam's customer-facing AI agent for sales and support teams that answers buying questions, recommends relevant products, and guides hesitant buyers toward checkout or qualified handoff across websites and mobile apps

Built for measurable conversion outcomes

Start selling more

Balakun live preview

Hi, I am the retail assistant. I can suggest in-stock outfits in English and prepare checkout in this chat.

I need a weekend look in size M, with a budget around $400.

Great. Here are three in-stock options that fit your size and budget.

In stock

Utility Jacket, Graphite

$330

View item

Size M

Relaxed Pleated Trousers

$263

View item

Top seller

Soft Knit Crewneck

$197

View item

Includes product cards, cart-aware interactions, and structured enquiry capture where it matters

Why teams move to Balakun

Many chatbots stop at generic answers. Balakun is built to help teams drive measurable revenue actions and improve them over time

Grounded answers from your site and catalog

Answer buying questions with responses grounded in your approved pages, catalog data, and business rules, then review weak coverage areas before they become customer-facing errors

Conversations designed to convert

Move visitors from questions to action with product recommendations, guided next steps, and conversion-focused flows while showing where sessions move forward, stall, or risk abandonment

Operational visibility your team can use

Track buyer intent, conversion actions, handoff quality, and downstream outcomes so sales and operations teams can see which conversations create qualified leads, resolved enquiries, or drop-off

Governance built for scale

Maintain quality as volume grows with role-based access, publish controls, review-ready workflows, tenant-scoped access, and auditable admin controls

Integrates with your existing stack

Connect Balakun to CRM, ERP, OMS, support desks, website forms, and automation tools, add products directly to the shopping basket, sync with existing basket logic, and run the same journey in mobile apps

How it works

Start selling more from your website in weeks

Launch with a lightweight snippet, connect your business context, and move from pilot to production in weeks rather than a long custom chatbot build cycle

1. Install a lightweight HTML snippet

Add a short HTML/JavaScript snippet to your site templates so Balakun appears as a chat bubble on supported pages

2. Connect docs, catalog, and approved knowledge

Connect product catalog data, policies, docs, and approved content so answers stay aligned with your business context

3. Secure runtime access with the client key

Runtime requests authenticate with a client-specific key so each tenant can access only its own data and action contracts

4. Connect existing systems and workflows

Integrate with CRM, ERP, OMS, help desk, website forms, shopping basket flows, and mobile apps so teams can act on conversations immediately

5. Review performance in the admin area

Review conversations, handoffs, and outcomes in admin, then tune prompts, knowledge, and flows based on what converts and where handoffs or drop-off need attention

Mobile app integration

Bring Balakun into your iOS and Android buying flows

Use the same Balakun agent logic across website and mobile app channels, connect authenticated profiles, reuse product and policy knowledge, and let the agent submit forms or update baskets directly inside app journeys

Example mobile app experience: Eva Bee

Why Balakun is safer than generic AI chatbots

Generic AI chatbots are often judged on fluency first. Balakun is designed for controlled business use first: approved knowledge, tenant-scoped access, role-based controls, redaction options, auditability, and clear fallbacks when confidence is low.

Answers are grounded in approved business content, not open-ended model improvisation
Client conversation data remains tenant-scoped and is not shared across tenants
We do not use client data to train our models
Data access is restricted through scoped keys, role-based permissions, and auditable admin controls
Built-in redaction, moderation, and fallback paths help route sensitive or low-confidence cases to humans

Conversation previews

Conversation examples from Balakun chat

Use these live examples to evaluate how Balakun can support service requests, buying questions, and quote journeys on your site

Live Miami Smart Blinds scheduling conversation

Tight live capture showing Balakun answer a zebra shades question, confirm product fit, and flag that after-5 pm measurement availability is not specified in the approved source content.

Live Quoll-IT AI transformation qualification flow

Tight live capture showing Balakun qualify an AI transformation pilot by asking for name and email while the submitted Quoll-IT quote confirmation remains visible in the background.

Conversion impact

Why a website agent helps reduce buying friction

Buyers are more likely to complete checkout when key questions are answered at decision time. Balakun helps teams identify friction, respond with relevant guidance, and see where abandonment risk appears in the buying journey.

70.22% — average documented online shopping cart abandonment rate
Baymard Institute, 50 Cart Abandonment Rate Statistics 2026 (updated September 22, 2025)
21% abandon when delivery is too slow
18% abandon because checkout is too long or complicated
15% abandon due to unsatisfactory returns policy

Handle buying questions in-session so visitors stay on your site instead of leaving to compare elsewhere
Use upsell and cross-sell logic to recommend upgrades, bundles, and accessories that match expressed buyer intent
Trigger invitation prompts at high-intent moments, such as pricing revisits or comparison questions, to keep sessions moving
Capture qualified invitations for demos, quotes, or callbacks when buyers are not ready for immediate checkout
Address delivery, returns, and policy concerns inside chat to reduce avoidable checkout drop-off
Guide undecided buyers with clear comparisons and practical next steps at key decision points
Turn conversations into measurable insight so teams can improve offers, pages, and sales messaging

Sales performance

A buyer-facing agent your team can deploy with confidence

Balakun combines product guidance, qualification, and system integration in one flow so teams can convert more demand with less manual effort

What teams can measure from day one

Balakun does not need vague AI transformation claims. Teams can measure practical operating signals from the first rollout and improve from there.

Abandonment risk points across buying journeys
Qualified lead capture from chat and structured enquiries
Response and resolution timing across handled conversations
Handoff quality to human sales or support teams
Answer quality against approved sources and business rules
Rollout progress from snippet install to production usage

We evaluate Balakun against these signals during rollout. Where customers approve publication, that evidence can become named case studies with clear before-and-after scope.

Product expertise that reflects your catalog

Balakun uses your products, specifications, and commercial content so recommendations stay relevant and specific

Upsell and cross-sell logic that stays relevant

Balakun checks product fit, basket context, and buyer intent before suggesting upgrades, bundles, or add-ons so recommendations feel useful, not pushy

Invitation timing tuned to buyer intent

The assistant can trigger invitation prompts when visitors pause on key pages, ask comparison questions, or return to checkout, helping recover high-intent sessions before drop-off

Conversion-first guidance in every interaction

Each conversation is structured around the next best action, from product selection to checkout or qualified lead capture

Natural language for real customer journeys

Visitors ask in plain language and receive clear answers, without searching through multiple pages to find key details

Reliable responses with safe fallbacks

When confidence is low, Balakun asks clarifying questions or routes the conversation to your team

Persona and tone control by journey

Adapt voice and behavior by context, from a friendly product advisor to a formal, policy-focused assistant

Measured from first message to final outcome

Track conversations from first question to completed outcome so teams can see what converts and what needs tuning

Balakun pricing

Choose the plan that matches your traffic and operating model

Start with the plan aligned to your current volume, then scale as site count, conversations, and governance needs grow

Starter

$80 per month

For one site ready to launch an AI buying assistant and validate conversion impact quickly

Included

1 production site
Up to 100 meaningful conversations per month
Conversation retention: 14 days
Up to 1 data source (document)
Data source storage: up to 1 MB total
2 operator seats
Product cards and recommendation replies for sales conversations
Lead and enquiry capture with structured form actions
Core analytics for conversation quality and conversion flow visibility
Safety controls and clear fallback paths to human follow-up

Growth

$499 per month

For teams scaling across multiple sites that need higher volume, stronger controls, and cleaner handoffs

Included

Up to 5 production sites
Up to 2,000 meaningful conversations per month
Conversation retention: 3 months
Up to 20 data sources (documents)
Data source storage: up to 200 MB total
Up to 10 operator seats
Everything in Starter, plus advanced configuration workflows
Priority support and faster operational response
Expanded action usage for product, basket, and intake journeys
Deeper analytics exports for sales, support, and operations reporting

Custom / Enterprise

Custom pricing

For regulated or high-scale teams that need dedicated environments, tailored limits, and enterprise controls

Included

Unlimited meaningful conversations per month
Conversation retention: 2 years + export
Unlimited data sources (documents)
Data source storage: up to 300 GB total
Custom tenant and environment structure
Custom operator and governance model
Contract-based rollout scope
Single-tenant environment for privacy-sensitive deployments
Regional hosting and retention policy options
Dedicated rollout planning with Waybeam specialists
Custom integrations and action development
Commercial and support terms aligned to enterprise procurement and legal review

Get in touch

Start selling more from your website

Share your traffic profile, product scope, required actions, and existing systems and we'll reply with a sales-focused rollout plan, scope boundaries, and first milestones

If you have a deadline, include it so we can scope phase one around it

Typical first response time is one business day

Prefer email? Write to contact@waybeam.ai