Always-on support assistant that resolves issues
Customers expect instant answers. Waybeam walks them through diagnostics, captures environment data, and escalates only when needed - keeping engineers focused and SLAs secure.
Full knowledge base integration, multi-step workflows, and device-specific guidance
Why teams rely on the Support Resolution Assistant
An automation-first specialist that shields your queue, keeps engineers focused, and delights customers with instant fixes.
- Lower support volume by deflecting repetitive incidents with grounded, guided workflows.
- Speed up escalations using enriched tickets packed with diagnostics, logs, and environment data.
- Protect SLAs with 24/7 multilingual coverage that recognises device, region, and customer tier.
- Unlock continuous improvement by tagging gaps and feeding insights back to product and docs teams.
Deflect repetitive incidents automatically
Waybeam handles the routine-but-critical steps your support teams triage every hour, citing the same runbooks your engineers trust.
- Guided troubleshooting that adapts to the exact hardware, software, or firmware configuration in front of the user.
- Secure access recovery and credential hygiene workflows with audit-ready steps.
- First-run setup and calibration flows for any endpoint, sourced directly from your manuals.
- Localised instructions so every operator sees terminology and steps in their preferred language.
- Plain-language performance resets, maintenance routines, and reinstall paths surfaced from proven fixes.
Escalations arrive enriched
- Auto-capture environment details, telemetry, and repro steps before engineering sees the case.
- Detect escalation triggers and bundle the full troubleshooting transcript and artefacts.
- Deliver structured summaries straight into Jira Service Management, Zendesk, or ServiceNow.
Analytics that surface patterns before they escalate
- Spot recurring device or firmware issues with real-time dashboards and cohort filters.
- Track deflection rates, SLA adherence, and customer confidence by product line.
- Flag articles that need updates when agents or the assistant fall back to escalation.
What customers experience
- 24/7 fixes – device owners receive guided diagnostics, replacements, and firmware help anytime.
- On-brand responses – tone, disclaimers, and policies match your playbooks in every language.
- Smooth handoffs – when escalation is needed, all context arrives with the ticket.
Designed for your stack
Connect Waybeam with Jira Service Management, Zendesk, ServiceNow, HubSpot, Slack, and bespoke tooling via APIs and webhooks.
Optional redaction, approval, and retention policies keep regulated industries compliant without slowing agents down.
Contact
Let’s make your agents live
Share your goals, connect a dataset, or request a guided pilot. A member of the Waybeam team will respond within one business day.
Need something specific?
- • Pilot scope, pricing, or legal review
- • Product and security deep dives
- • Help rolling out to sales, support, or operations
Prefer email? Reach us at contact@waybeam.ai.