Retail shopping assistant that answers every aisle-side question
Waybeam knows your catalogue, inventory, and fulfilment options - helping customers compare, configure, and complete purchases while feeding rich intent back to your teams.
Retail teams use Waybeam to free associates for premium consults while the assistant actively drives upsell and captures opportunities automatically.
Why retail leaders choose Waybeam
Persona-aware conversations help shoppers explore options, compare specs, and complete purchases without friction.
- Unlock higher conversion and upsell rates by pairing recommendations with live inventory and intent.
- Free floor staff from repeat questions while the assistant handles specs, availability, and fulfilment in seconds.
- Educate shoppers with persona-aware guidance, videos, and how-to content tailored to their language.
- Feed merchandising and marketing teams with first-party intent data gathered during conversations.
In-store guidance
Give every aisle a knowledgeable companion that never keeps shoppers waiting.
- Greet walk-ins via kiosks, digital signage, or associate handhelds with consistent expertise.
- Compare options, surface add-ons, and capture preferences without competing for staff time.
- Escalate to human specialists on complex consults with annotated context and next steps.
Omnichannel checkout
Keep momentum from aisle to POS, whether shoppers finish in-store or online.
- Answer fulfilment, installation, and returns questions in natural language.
- Assemble multi-item baskets and push them straight into your ecommerce or POS flow.
- Trigger targeted offers linked to loyalty status, cart composition, or expressed intent.
Operations intelligence
Turn every conversation into merchandising and CX intelligence.
- Log interactions to expose product gaps, promotion ideas, and service pain points in real time.
- Track conversion lift, basket size, and deflection trends by store, channel, or persona.
- Route shopper intent summaries automatically to merchandising, CX, and marketing teams.
Fits best where discovery matters
Deploy the Retail Shopping Assistant wherever shoppers expect guided comparisons, configuration help, or expert consultation before checkout.
Contact
Let’s make your agents live
Share your goals, connect a dataset, or request a guided pilot. A member of the Waybeam team will respond within one business day.
Need something specific?
- • Pilot scope, pricing, or legal review
- • Product and security deep dives
- • Help rolling out to sales, support, or operations
Prefer email? Reach us at contact@waybeam.ai.